Changelog

The complete, up-to-date changelog is maintained in the repository: CHANGELOG.md.

Recent highlights

Unreleased

Adapters

• Adapter base class + JSONAdapter, CSVAdapter, IntercomAdapter, ZendeskAdapter
• CLI commands: analyze, analyze-intercom, analyze-zendesk

Phase 2 — content-aware detectors

• SentimentCollapseDetector — customer frustration trend, pluggable SentimentScorer
• BrandDamageDetector — profanity / self-deprecation / competitor / off-brand patterns
• ConfidentLiesDetector — commitment patterns + optional PolicyBase
• ConfidentMisinformationDetector — factual-claim patterns + optional FactBase
• knowledge module: PolicyBase, FactBase

Phase 1 — statistical detectors

• DeathLoopDetector — connected-components similarity grouping
• SilentChurnDetector — ended-without-confirmation detection
• EscalationBurialDetector — buried human-agent requests
• ConversationGenerator — deterministic synthetic data
• scripts/benchmark.py — precision/recall/F1 harness

Phase 0 — foundation

• Pydantic schema: Message, Conversation, Detection, FailureMode, Severity
• Detector abstract base + DetectorRegistry
• CLI skeleton, CI pipeline, pre-commit hooks
• Apache 2.0 license